Refund policy

TÉI Jewellery

Last updated: 29/01/2026

We want you to feel confident shopping with TÉI Jewellery.
This Returns & Exchanges policy outlines when a return, exchange, repair, or refund may be available.

1. Faulty or Incorrect Items

If your item arrives with a manufacturing fault, is incorrect, or does not match the confirmed order details, please contact us as soon as possible with clear photos.

We will review the issue and offer an appropriate solution, which may include repair, replacement, or refund where applicable.

2. Non-Personalised Items

Returns or exchanges for non-personalised items may be considered if:

  • The item is new, unworn, and undamaged

  • The item is returned in its original condition

  • The return request is approved by our team before sending the item back

Refunds are processed via the original payment method.
Once the returned item has been received and inspected, refunds are typically processed within up to 5 business days.

3. Personalised & Made-to-Order Items

Personalised and made-to-order pieces are created specifically for you and cannot be returned or exchanged for change-of-mind reasons.

If an error has occurred on our part, we will remake the item to the correct specifications at no additional cost. This does not constitute grounds for a refund.

4. Earrings

For hygiene reasons, earrings are not eligible for return or exchange, unless deemed faulty.

5. Return Approval Process

All returns must be approved prior to being sent back.

Please email love@teijewellery.com.au with:

  • Your order number

  • A clear explanation of the return request

  • Photos of the item (where relevant)

Returns sent without prior communication may be refused.

6. Return Shipping

Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

7. Repairs & Resizing

We offer repair and resizing services for selected designs, assessed on a case-by-case basis.

Please contact us before sending your jewellery back so we can guide you through the process.
We do not recommend third-party repairs or resizing and cannot be held responsible for the outcome of external services.

8. Peak Periods

During high-volume periods (such as festive seasons or major sales), processing of returns may take longer than usual. We appreciate your patience during these times.

9. Contact Us

If you have any questions about returns, exchanges, or after-care, please contact:
Email: love@teijewellery.com.au