Privacy policy

TÉI Jewellery

Last updated: 29/01/2026

TÉI Jewellery operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated and meaningful shopping experience.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit, interact with, or make a purchase through our Services, or otherwise communicate with us.

If there is any inconsistency between our Terms & Conditions and this Privacy Policy, this Privacy Policy governs how your personal information is handled.

By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

For the purposes of applicable data protection laws, TÉI Jewellery is the data controller of your personal information.

Contact details:
Email: love@teijewellery.com.au
Address: 101/81 Cemetery Road East, Carlton, VIC 3053, Australia

2. Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include information that has been anonymised or de-identified.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

a. Contact Details

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

b. Financial & Payment Information

  • Payment method and transaction details

  • Payment confirmation
    (Note: Payment information is processed securely by third-party payment providers and is not stored by us.)

c. Account Information

  • Account login details

  • Preferences and settings

d. Transaction Information

  • Items viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled

  • Order history

e. Communications

  • Information you provide when contacting us (emails, enquiries, customer support requests)

f. Device & Usage Information

  • IP address

  • Browser type and device identifiers

  • Pages viewed and interactions with our website

  • Cookies and similar tracking technologies

3. Sources of Personal Information

We collect personal information from:

  • Directly from you, when you place an order, contact us, or use our Services

  • Automatically, through your device when you browse or interact with our website

  • Service providers, who process information on our behalf (e.g. payments, shipping, analytics)

  • Partners or third parties, where permitted by law

4. How We Use Your Personal Information

We use personal information for the following purposes:

a. Providing & Improving the Services

  • Processing orders and payments

  • Creating and fulfilling made-to-order or personalised jewellery

  • Managing accounts and preferences

  • Arranging shipping, returns, and exchanges

  • Enhancing and improving our website and customer experience

b. Marketing & Advertising

  • Sending promotional emails or communications (where you have opted in)

  • Showing relevant advertisements based on your interactions with our Services

c. Security & Fraud Prevention

  • Protecting accounts and transactions

  • Detecting and preventing fraudulent or malicious activity

d. Communication

  • Responding to enquiries and providing customer support

  • Maintaining our relationship with you

e. Legal & Compliance Purposes

  • Complying with legal obligations

  • Enforcing our Terms & Policies

  • Responding to lawful requests from authorities

5. Marketing Communications & Preferences

If you subscribe to our mailing list, we may send you updates about collections, offers, or brand news.

You may unsubscribe at any time using the link in our emails or by contacting us directly. Transactional or service-related emails may still be sent where necessary.

6. How We Disclose Personal Information

We may disclose your personal information to trusted third parties where reasonably necessary, including:

  • Payment processors

  • Shipping and logistics partners

  • Website hosting and e-commerce platforms (including Shopify)

  • Marketing, analytics, and advertising partners

  • Professional advisers (legal, accounting, or compliance)

We do not sell or rent your personal information.

7. Relationship with Shopify

Our store is hosted on Shopify, which provides the e-commerce platform enabling us to offer the Services.

Information you submit through our Services may be transmitted to and processed by Shopify and its service providers, some of which may be located outside your country of residence.

Shopify may also process personal information to provide enhanced features, analytics, and personalised advertising. Shopify is responsible for handling such information in accordance with its own privacy policies.

You can learn more at:
https://privacy.shopify.com

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Operate and improve our website

  • Analyse usage and performance

  • Deliver relevant content and advertising

You may manage or disable cookies through your browser settings; however, some features of the Services may not function properly.

9. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

10. Security & Retention of Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

  • Provide the Services

  • Meet legal and regulatory obligations

  • Resolve disputes and enforce policies

11. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information

  • Request a copy of your information (data portability)

  • Opt out of certain marketing or targeted advertising activities

We may need to verify your identity before processing requests.

12. International Transfers

Your personal information may be transferred, stored, or processed outside your country of residence.

Where required, we rely on recognised safeguards to ensure your information is protected in line with applicable data protection standards.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can address your concerns.

You may also have the right to lodge a complaint with your local data protection authority, depending on your location.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The updated version will be posted on our website with the revised date.

Continued use of the Services indicates acceptance of the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Email: love@teijewellery.com.au
Address: 101/81 Cemetery Road East, Carlton, VIC 3053, Australia

Closing Statement

At TÉI Jewellery, we handle your personal information with the same care, respect, and intention that goes into every piece we create.